Last updated: AUG 2025
This Claim Policy forms part of the Terms of Service of ONLINE MONITORING LIMITED. It sets out how Customers may raise claims in relation to purchases or use of the Services.
1. ELIGIBLE CLAIMS
Customers may submit a claim in the following situations:
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Technical issues – if a downloaded image is corrupted, incomplete, or cannot be accessed due to a technical fault.
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Payment errors – if the Customer is charged more than once, charged incorrectly, or experiences an unauthorised payment.
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Intellectual property concerns – if a Customer reasonably believes an image infringes their rights or those of a third party.
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Other legal obligations – where required by consumer or applicable law.
2. INELIGIBLE CLAIMS
The following do not qualify for claims:
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Requests for refunds after successful downloads of digital content (see Refund Policy).
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Claims based on change of mind or subjective dissatisfaction with an image.
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Claims made outside the applicable claim period (see below).
3. CLAIM PROCESS
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Claims must be submitted in writing to support@picster.pro with the subject line “Claim Request”.
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The Customer must provide:
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Name and registered account email.
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Transaction reference number.
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Description of the issue and supporting evidence (e.g. screenshot, error message, payment receipt).
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The Supplier will acknowledge receipt of the claim within 5 business days.
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The Supplier will investigate and provide a resolution within 30 days of acknowledgment, unless additional time is required due to complexity.
4. RESOLUTIONS
Where a claim is approved, the Supplier may, at its discretion:
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Provide replacement credits;
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Re-enable download of the affected image;
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Issue a partial or full refund (only where legally required);
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Remove or restrict infringing content from the Website.
5. ABUSE OF CLAIM POLICY
The Supplier reserves the right to reject or block claims made in bad faith, fraudulent claims, or repeated unfounded claims. Abuse of this policy may result in account suspension.
6. GOVERNING LAW
This Claim Policy shall be governed by and interpreted in accordance with English law.
