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Thank you for shopping with Picster.pro. We strive to provide high-quality stock photos that help you achieve your creative vision. Because our products are digital and delivered instantly, certain restrictions apply to refunds.
Please read this policy carefully before making a purchase.
1. Digital Product Nature
All products sold on Picster.pro are digital downloads. Once a file has been downloaded or accessed, it cannot be returned. Therefore, we generally do not offer refunds for digital content.
2. Refund Eligibility
Refunds may be granted under the following circumstances:
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Technical Issues: If you are unable to download or access a file due to a technical problem on our side and we cannot resolve it within 3 business days.
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File Corruption: If the file is damaged or incomplete and we are unable to provide a working replacement.
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Misrepresentation: If the content you received is significantly different from the description or preview images on our website.
To be eligible for a refund, you must contact us within 7 days of purchase.
3. Non-Refundable Situations
We do not offer refunds in the following cases:
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You no longer need the item.
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You purchased the item by mistake.
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You lack the software or skills to use the file.
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You changed your mind after download.
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You ignored the license terms or restrictions.
4. Requesting a Refund
To request a refund, please email us at support@picster.pro with:
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Your order number
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The email address used for purchase
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A description of the issue
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Screenshots or evidence of the problem, if applicable
Our team will review your request and respond within 3 business days.
5. Resolution
If your refund is approved, we will issue a credit to your original payment method. Refund processing times may vary depending on your payment provider.
6. Contact Us
If you have questions about this policy, please contact our support team at:
📧 support@picster.pro
Picster.pro reserves the right to update or modify this Refund Policy at any time without prior notice. Please review it periodically before making a purchase.
